Policies and Procedures
Hours of Operation
- Crisis Education, LLC corporate office is open Monday – Friday 9a.m. – 5p.m. CST
- Crisis Education, LLC shipping department is open Monday – Friday 9a.m. – 5p.m. CST
- We close for all government observed holidays
This policies and procedures applies to the following Crisis Education Products
Crisis Education – www.Crisiseducation.com
- Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.
Returns & Subscription Cancellations
- 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.s
- Returns & refunds of the 4ft Garden Tower are subject to a 10% restocking fee or the total cost of shipping and handling (which ever is greater), if the item has been shipped prior to refund.
- Customers must contact our support department for a RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
- Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card –OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
- You have NINETY (90) DAYS from the date of the original purchase to return the product to receive your refund. Any return received after the NINETY (90) DAY time limit will not be processed.
- FOR CRISIS EDUCATION SUBSCRIPTIONS ONLY:
Monthly Subscriptions: You have THIRTY (30) Days from the date of the original purchase to request a refund for your Crisis Education monthly subscription. Any refund request after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (30) Days has passed.
Yearly Subscriptions: For yearly subscription purchases, you have THIRTY (30) Days from the date of the original purchase to request a refund for your Crisis Education yearly subscription. Any refunds requests after 30 days will be prorated by the amount of time remaining under the original yearly subscription period. Example: If you purchase a yearly subscription in January of this year and you decide you want a refund 6 months from the purchase date, you’re prorated refund would be 50% of the purchase price.
- Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
- Shipping of the product from Crisis Education, LLC to your door will not be refunded. Shipping of the product to the Crisis Education, LLC Refund Department will not be compensated.
- To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
- Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
- Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.
Terms of Subscription Renewal
Monthly Crisis Education Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
Yearly Crisis Education Subscribers will be notified via email prior to renewal with the option to renew at the original yearly price. If the subscriber does NOT notify the company that they wish to continue at the yearly price, the subscribers account will revert to the monthly price automatically.
- All checks are held for 10 business days. Orders placed with a check will be held for 10 business days. Once 10 business days is complete, the order will be released and shipped.
- All returned check will be charged a $25 USD return check fee.
- Counter checks will not be accepted.
- Checks and money orders must be sent in US funds.
If you have questions or comments regarding Crisis Education, LLC products, please email us at support@Crisiseducation.com or call 512-900-2712.